Customer support

All our prices include VAT!

Cash, debit card or bank contact when picking up

If you choose to pick up the ordered goods from us, you can pay the goods with your PIN. Our Belgian customers can pay with Bancontact. 
Of course you can also pay for your products at our counter in cash. 

	iDEAL Of course you can pay with iDEAL in our shop  Click here for an explanation of what iDEAL is exactly.
	PayPal Paypal is also part of our payment options.  Click here for an explanation PayPal.
	Mister Cash - Bancontact Belgian payment method. Paying online with Bancontact is safe and fast.
	Belfius Guaranteed payments with real-time feedback via the Belgian bank Belfius.
	KBC / CBC Belgian payment method. The KBC / CBC bank is one of the largest banks in Belgium.
	Giropay German payment method. Giropay is the German version of the Dutch iDEAL.
	SofortBanking European payment method. SOFORT Banking is originally a German payment method.
	EPS Austrian payment method. EPS (Electronic Payment Standard) is a debit card payment method.
	Bunq Mobile payment. Bunq is the first mobile-only bank in the Netherlands.
	Own transfer Make your own (internet) payment.
	Cash or debit card in Maastricht Pay at our collection desk in Maastricht.
	Automatic collection Direct debit is not possible with us.
	Cash on delivery Cash on delivery is not possible.
	Buying on credit Buying on account is not possible.

Our bank details 
The total amount can be transferred to:

Bankrelatie Nederland: 
BUNQ
IBAN: NL48 BUNQ 2043 3860 69 on behalf of Berenpop tegels en sanitair in Maastricht 
BIC / SWIFT: BUNQNL2A

Do not forget to mention the order number of your confirmation e-mail. 
Together with your shipment you will receive an original invoice, which also serves as a guarantee certificate. The goods are sent via parcel service. 
After your order you will receive an automatically generated email at all times in which all details will be mentioned again.

Did something go wrong during your iDEAL or PayPal payment. 
You can possibly place your order again, so you can make the payment you have planned. 
A double order made on the same day is for us reason to briefly close with you. 
You receive and pay the goods only once. 
In the event of a double payment, you will immediately receive the excess return paid.

Collection is possible in our warehouse in Maastricht. 
There are of course no costs associated with this.

You can also use your Dutch debit card or your Belgian bancontact free of charge at our collection desk.

Berenpop tegels en sanitair BV
Het Rondeel 10 
6219 PG Maastricht 
Business location number: 23112 
Netherlands ( route )

Our store in Maastricht is open at the following times: 
Monday 13.00-18.00 
Tuesday to Friday from 9 am to 6 pm 
Saturday from 9 am to 5 pm

Our special internet telephone line (+31 43 326 34 69) can be reached at the following times: 
Monday 14.00-16.00 
Tuesday to Friday from 10.00-16.00 
Saturday from 10.00-12.00

Bankrelatie Nederland: 
BUNQ
IBAN: NL48 BUNQ 2043 3860 69 on behalf of Berenpop tegels en sanitair in Maastricht 
BIC / SWIFT: BUNQNL2A

CoC South Limburg: 64795349 
VAT number: NL855850206B01

When you place an order with our webshop you can indicate how the delivery must take place: 
pick up in our warehouse / showroom in Maastricht (Berenpop tiles and plumbing BV) 
delivered to your home. (click here for delivery costs) 
When you have indicated that you wish to pick up the goods on a certain day, we will indicate in the order confirmation whether we can meet your request or from which day the goods are available. 
If you have indicated a specific desired delivery date during the order, it will be clear from the order confirmation whether we can comply with this (whether all items are in stock).

As a rule, we deliver an order completely to avoid unnecessary shipping costs. 
At your request, however, we can deliver in parts (partial delivery), in which extra shipping costs will be charged.

Orders are shipped completely. 
This automatically means (when ordering multiple items) that the longest delivery period is decisive. If you want a partial delivery, we charge € 7.95 extra costs per partial delivery under € 75.00 
If the amount of the partial delivery exceeds 75.00, then this partial delivery will be sent free of charge. 
If the above applies, please contact us.

If you have chosen to deliver at home, there are a number of possibilities:

• Your order has been sent via parcel service
  If you are not at home at the time of delivery, a "no home card" will be left behind.
  A second delivery attempt will then automatically follow.
  If there is no one at home, you will receive a second "no home card".
  You then have 5 days to pick up the package at the nearest parcel shop (address is on card). Then the package comes back to us.
  On the day of delivery you can of course state on a note at the front door that the package can be delivered to the neighbors of house number...
  Of course these neighbors sign for receipt.
  
  
• Your order has been sent via our carrier 
  You will receive an e-mail the evening before the delivery day with the day part of delivery (blocks of 3 hours). This, of course, subject to unforeseen circumstances such as weather conditions, traffic jams and engine trouble. 
  The truck will park as short as possible at the delivery address and the goods will be unloaded next to the vehicle. 
  The goods are delivered (if necessary) on a euro pallet. 
  We calculate a deposit for this. 
  You can return this euro pallet to your local pallet dealer.

You will receive an email on the day before delivery of us stating the shipping method.

New service: 
On the day of shipment you will receive an email with a track and trace link. This way you can use the internet where your package is located. In general, GLS delivers its package within 24 hours. (abroad 2 to 3 working days).

• Pick up / Parcel Shop as an alternative delivery address 
  It is possible that our GLS driver can not deliver a package to a delivery address, for example because the recipient is not at home. In order to give you the opportunity to get your package quickly in your possession, you can choose to have it delivered to the nearest Parcel Shop. This way you or a person authorized by you can pick up the package at your convenience. A package will only be given on presentation of the Not Home Message or e-mail confirmation and a valid proof of identity. The package must be picked up at the Parcel Shop within five working days. If the package is not picked up, the GLS driver will take it back and the package will be returned to the sender.
  
  
• FlexDelivery Service from GLS Netherlands. 
  Once a package has been ordered, the recipient receives an e-mail with the planned day with a time window of three hours. If the recipient knows in advance not to be at home, then there are two possibilities. Send the package to a GLS package shop and collect it when it suits, or have the package delivered to your home within five working days. If the package is delivered, but there is no one at home, the recipient can again adjust the delivery by e-mail. The package can be delivered another day, delivered to the neighbors, delivery to a GLS depot or pick-up in a package shop of your choice. The service is available to each individual recipient of GLS packages, provided that the sender also provides the addressee's e-mail address in the shipment details in addition to the delivery address.

• If we have your order in stock, you usually have this order within 1 to 3 working days (the delivery indication is listed for each item).
• If we do not have your order (partially) in stock, but our supplier does, you can count on a delivery time of about 2 to 4 working days (with each article the delivery indication is mentioned).
   

If our supplier does not have the order in stock, then the delivery time can vary between 1 and 6 weeks (the delivery indication is listed for each item). 
Approximately 95% of our range is available within 4 working days. If you order an item, of which it later appears, that the delivery time is too long, you can, after consultation with us, cancel the order without extra costs. If you have already made the payment in this case, the purchase amount will be refunded to your account. If the delivery time is longer than 4 working days we will inform you of this. You can fill in our contact form here. We will answer you within 24 hours on questions about your order. Please include your name on which has been ordered, place, zip code and possibly telephone number. 
Timely ordering is of course the best way to have the materials in-house according to your schedule. 
You can also order on demand. You indicate when you want to call the materials. By mutual agreement we determine whether, and if so how much we ask for as a down payment. Of course we would like to hear changes in the time of call.

On the day of shipment you will receive an email with a track and trace link. 
So you can see via the internet where your package is located. 
In general, our GLS package service is delivered within 24 hours. (abroad 2 to 3 working days).

Pick up / Parcel Shop as an alternative delivery address

It is possible that our GLS driver can not deliver a package to a delivery address, for example because the recipient is not at home. In order to give you the opportunity to get your package quickly in your possession, you can choose to have it delivered to the nearest Parcel Shop. This way you or a person authorized by you can pick up the package at your convenience. 
A package will only be given on presentation of the Not Home Message or e-mail confirmation and a valid proof of identity. The package must be picked up at the Parcel Shop within five working days. If the package is not picked up, the GLS driver will take it back and the package will be returned to the sender.

FlexDelivery Service from GLS Netherlands.

Once a package has been ordered, the recipient receives an e-mail with the planned day with a time window of three hours. If the recipient knows in advance not to be at home, then there are two possibilities. Send the package to a GLS package shop and collect it when it suits, or have the package delivered to your home within five working days.

If the package is delivered, but there is no one at home, the recipient can again adjust the delivery by e-mail. The package can be delivered another day, delivered to the neighbors, delivery to a GLS depot or pick-up in a package shop of your choice.

The service is available to each individual recipient of GLS packages, provided that the sender also provides the addressee's e-mail address in the shipment details in addition to the delivery address.

GLS provides parcel services for 212,000 customers in Europe and also provides express and logistics services.